Contact Us
Have a question about our products or services? Our support team is here to help with technical questions, product inquiries and service-related matters.
Contact Information
Reach our team through the channels below.
+86-755-85288085
Block B, Tianhui Building, Yousong Road,
Longhua New District
Shenzhen 518000, China
Business Days: Monday – Friday
Service Time: 09:00 – 18:00 (GMT+8)
Complaints Handling
A clear process for reviewing and responding to your concerns.
If you have any complaints or dissatisfaction with your purchased products or our services, please contact us using the methods above at your earliest convenience.
Receipt Confirmation
We will confirm receipt of your complaint promptly and inform you of the expected reply time.
Case Investigation
Our team will conduct a complete and detailed investigation of your issue. We may contact you to obtain supplementary information to assist with the resolution.
Final Official Response
After the investigation, we will send you a formal final reply via email. The response will include an explanation of the investigation results, targeted solutions and the basis for our processing decision.