Privacy Policy

Last updated: October 2026

This Privacy Policy describes how VTOP (“we”, “us”, “our”) collects, uses, stores, protects and shares your personal data when you visit and shop on our website https://www.vtop.shop (the “Site”).

This policy applies to all visitors, registered users and customers. By using our Site, you consent to the practices described in this Privacy Policy. This policy should be read alongside our Terms of Service, Cookie Policy and Disclaimer.

1. Personal Data We Collect

We collect information you directly submit to us and automatically collected technical data when you browse the site.

Information you provide manually:

• Full name, billing and shipping address
• Email address and phone number
• Payment information (we do NOT store full credit card details; payment is processed by Shopify and payment providers)
• Order notes, inquiries, support messages
• Account information if you create a customer account

Automatically collected information:

• IP address, browser type, device type, operating system
• Page visit history, click paths, time spent on pages
• Cookie and tracking data (see our Cookie Policy)
• Referral source (the website or link that brought you to vtop.shop)

2. How We Use Your Personal Data

We use your data only for the purposes stated below:

• Process, fulfil and ship your orders, handle payment and order communications
• Provide customer service, reply to your enquiries and handle returns or warranty requests
• Send transactional emails: order confirmation, shipping alerts, return updates (cannot be opted out, required for order fulfilment)
• Send marketing emails (only if you explicitly subscribe; you may unsubscribe anytime)
• Detect fraud, secure the website and prevent unauthorized access
• Analyse website usage to improve our site, products and customer experience
• Comply with legal, tax and customs obligations

3. Who We Share Your Data With

We do not sell your personal data to third parties for marketing purposes.

We share necessary data only with trusted service providers required to operate our store:

• Shopify (e-commerce platform, hosting, checkout)
• Payment processors for secure checkout
• Carriers / shipping providers to deliver your orders
• Email service providers for transactional and marketing emails
• Analytics providers (only with your cookie consent)
• Legal authorities, only when required by applicable law or court order

All third-party processors are contractually required to protect your personal data.

4. Data Storage & Security

Your personal data is stored securely and kept only as long as necessary to fulfil the purposes for which it was collected, including tax and legal retention requirements.

We use industry-standard technical safeguards to protect your personal information. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

5. Your Data Rights (EEA / UK / GDPR Visitors)

If you reside in the European Economic Area or United Kingdom, you have the following rights:

• Right to access a copy of your stored personal data
• Right to correct inaccurate or incomplete personal information
• Right to request deletion of your personal data (“right to be forgotten”)
• Right to restrict or object to certain data processing
• Right to data portability
• Right to withdraw consent for processing where consent is the legal basis
• Right to lodge a complaint with your local data protection authority

To exercise any of these rights, email us at support@vtop.shop. We may verify your identity before processing your request.

6. Marketing Emails & Unsubscribe

Marketing emails are sent only with your opt-in consent. Every promotional email contains an unsubscribe link. After unsubscribing, you will still receive mandatory transactional emails related to your orders.

7. Children’s Privacy

Our website is intended for users aged 18 and above. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a minor, please contact us immediately.

8. Third-Party Links

Our website may contain links to external third-party websites. This Privacy Policy applies only to vtop.shop. We are not responsible for the privacy practices of external sites.

9. Updates to this Privacy Policy

We may revise this Privacy Policy occasionally. Changes will be published on this page with an updated revision date. Your continued use of our website after updates means you accept the revised policy.

10. Contact Us

For privacy-related questions, requests or concerns:
Email: support@vtop.shop