Video Converters

Cannot upgrade or uninstall DisplayLink software

Posted by ShopDriverGenius on

This article is to help recover a corrupted DisplayLink installation. Problems that can occur if the installation is corrupted are: The installation of DisplayLink software ended prematurely The installation of DisplayLink software was interrupted You see the message "The older version of DisplayLink Core Software cannot be removed. Contact your technical support group". Unable to find DisplayLinkCore.msi file during an installation Unable to find DisplaylinkUsb.sys file during an installation The installer is trying to upgrade DisplayLink software, rather than install it, even though DisplayLink does not appear in the Windows Programs list To recover this, the corrupted installation needs to be removed...

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How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing

Posted by ShopDriverGenius on

You might meet the following issues with HD00006 / HD00009■ Repeatedly hear the device disconnect and reconnect chime■ 2nd Monitor repeatedly flashes off and on again■ Or HD00006 / HD00009 freezes or locks up, while directly connected screens, eg the built in laptop screen, continue to work. This can be caused by loose video cables or USB instability. Firstly check that the video cable is fully plugged into the dock and the monitor. If it is loose, the monitor will be detected and then lost by the dock, causing display reconfiguration. If this does not solve the issue, follow the steps below: 1....

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The minimum PC requirements for Windows DisplayLink Software

Posted by ShopDriverGenius on

DisplayLink software can be used any Ultrabooks, Windows Tablets, Notebooks/Laptops or Desktops. The performance of the software is dependent upon the processing power available, as well as the operating system in use. More capable systems will provide better performance. Recommended typical system requirements are: Windows 10  Anniversary Update 2016 Processor: 1.2 gigahertz (GHz) or faster with support SSE2 RAM: 2 gigabyte (GB) for 1 DisplayLink display. 4 GB or more recommended for 2 or more DisplayLink displays USB: At least one USB 2.0 or USB 3.0 port. 30 megabytes (MB) of free disk space. Computer screen for use with the DisplayLink...

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DriverGenius VDC2021 - Sound Issues on QuickTime Player (macOS)

Posted by ShopDriverGenius on

macOS Users QuickTime Player - Please refer to  DriverGenius VDC2021 on QuickTime Player for macOS    

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DriverGenius VDC2021 - I can not get the VHS to DVD work out. How should I do?

Posted by ShopDriverGenius on

Usually when we meet similar issue, DriverGenius suggests to check the "Hardware Verification" instead of "Hardware Connection" Steps 1 - Check if your computer reads the VDC2021.                 Windows OS - Device Manager                macOS - USB Tree If your computer can find VDC2021 as a Hardware, then let's do the Step 2. Otherwise, please check the USB Interface on your computer. DriverGenius suggests USB2.0 Port without any USB Docking or Hub.Esp. When you are using USB-A to C Converter.  Step 2 - Check the "Hardware Connection". DriverGenius...

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