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Complaints Handling Policy
If you have any complaints regarding any Products ordered or received, please contact us as soon as possible using the above contact details.

What happens next?
We’ll acknowledge that we have received your complaint and that we are looking into your complaint. We’ll let you know when you can expect a response
We will then conduct an investigation of your concerns as soon as possible (we may contact you for further details)

We will then provide a final response, providing an explanation of what we have found, what we plan to do as a result and why we made the decision. This will normally be in writing via email or letter

We will keep you updated but at any time if you feel there’s additional information that will help us resolve your complaint, you can contact us by email at any time.