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FAQ - HD00007 - USB 3.0 to HDMI Adapter

Documents Download

■ Driver Download - Windows v3.1.9.82  | macOS v3.0.6.29 
■ Driver Download - v3.3-S-240102 (Out-of-Service)
Driver Download - v3.2-S-231130 (Out-of-Service)
■ Driver Download - v3.1-S-230826 (Out-of-Service) 

Frequently Asked Questions

■ There is no video out of HD00007 on macOS even with the given driver?

1. Make sure of that your macOS read the hardware.
Choose Apple menu > About this Mac > System Report > USB

2. Check and Change Your Privacy And Security Settings on macOS

You have to grant apps on your Mac access to certain features or bits of data, such as the microphone or your location. Normally the first time you load up an app it will ask you to do this, but you can change these settings as appropriate.

To do so:
Go to System Preferences
Got to Security and Privacy
Click on the Screen Recording
Enable "ms_usbdisplay".

Or Download & Watch the Video Guide

■ There is no Sound from my macOS?

DriverGenius HD00007 supports Audio output via USB Port. But you have to choose the Output when it is required.

To do so
1. Connect the USB audio device to an available USB port on your Mac.
2. Go to “System Preferences” from the Apple menu.
3. Click on “Sound” and navigate to the “Output” tab.
4. From the list of output devices, select the USB audio device.
5. Adjust the output volume if needed.

■ My screen is flashing frequently.

Check if your computer is powered with official charger. or write to get a support.

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